The 5pm problem

Your phone doesn't stop working after 5pm. You just stop answering.

After 5pm, the maintenance line goes one of three ways: voicemail, an answering service that can only take a message, or your own cell phone on the nightstand. None of them can troubleshoot the issue or dispatch a vendor. The tenant waits overnight, and a small leak becomes water damage.

Meanwhile the leasing line rings unanswered on a Saturday afternoon. That prospect does not leave a voicemail and does not try again on Monday. They call the next company on their list and become someone else's tenant.

Two different calls, one failure: each was answered by something that could not act on it.

We test property managers' after-hours lines every week. Most ring to voicemail.

Two specialists, one platform

Your calls are not all the same. Your AI should not be either.

A tenant with a burst pipe and a prospect asking about a two-bedroom are very different conversations. So we built two specialist agents, trained separately, on one platform at one price.

MayaLive

The maintenance agent

She does not just take a message. She books the vendor.

A tenant calls at 11pm about a leak. Maya answers on the first ring and carries the whole job to a booked vendor, without waking anyone on your team.

Every call starts with a life-safety screen. Fire, gas, or a medical emergency and she stops everything, tells the tenant to hang up and call 911, and logs it. Nothing delays a 911 call.

01
Makes the tenant actually try the fix
Plunger for a clog, breaker for a dead outlet, thermostat for no heat. She requires a confirmed attempt before she will dispatch anyone, so you stop paying for trips a two-minute fix would have saved.
02
Texts your vendors, one at a time
Your vendors, in your priority order, each with the full scope and 15 minutes to accept. No reply, and she moves to the next one automatically. She keeps going until someone takes the job.
03
Confirms back, and flags you only when it matters
The tenant is told who is coming and when. You hear from Maya when every vendor has passed, or when she is not certain enough to dispatch at all.

You wake up to a resolved ticket, not a voicemail queue.

See everything Maya does

Full walkthrough, the overnight dispatch log, and her guardrails.

AshleyLive

The leasing agent

The Saturday call that used to become someone else's tenant.

A prospect calls about a listing on a Saturday afternoon. Voicemail loses them to whoever picks up next. Ashley answers, qualifies, and books the tour.

Fair-housing-conscious by design. She never screens, denies, or states eligibility, and she never asks about or records protected characteristics. Decisions stay with your team.

01
Quotes only real availability
Rent and availability come from your live inventory or she does not say them. She will not invent a unit, a price, or a move-in date to keep a caller happy.
02
Books the tour
Against the tour times you set, on the call, while the prospect is still interested. She sends the confirmation text and the reminder before the slot.
03
Captures the lead either way
Nothing matched, they would not book, they were just looking: the lead is still captured with their criteria and handed to your leasing team.

Every prospect leaves booked or captured. None of them leave a voicemail.

See everything Ashley does

Full walkthrough, the Saturday tour log, and her guardrails.

See the work

Three calls, start to finish, with the receipts.

Every one ends in the thing the call was for: a booked vendor, a booked tour, a captured lead. Then call the live agent and run your own.

Kitchen sink leak, 11pm

Maya

Triage to booked vendor

Tenant There's water all over the cabinet floor, it's coming from under the sink.

Maya Before I send anyone: can you reach the shutoff valve under the sink and turn it clockwise?

Tenant Okay, it slowed down but it's still dripping.

Maya Good work. I'm opening an urgent ticket and texting your property's plumber now. You'll get a text with who is coming and when.

Ticket RNT-4821 opened
Bluewater Plumbing accepted · ETA 45 min
Tenant told who is coming

No heat on a 38° night

Maya

Vendor timeout, auto-escalated

Tenant The heat's been out for two hours and it's freezing in here.

Maya Let's rule out the quick fixes. Is the thermostat set to heat, and has the breaker labeled furnace tripped?

Tenant Checked both, still nothing.

Maya Then this is urgent and I'm dispatching now. If the first vendor doesn't answer within 15 minutes, I move to the next one automatically.

Urgency set to urgent
2 vendors texted, second accepted
Booked 22 minutes after first ring

Two-bedroom inquiry, Saturday

Ashley

Qualified to booked tour

Prospect I saw the two-bedroom listing. Is it still available, and could I see it this week?

Ashley It is. Two units are open right now, one on the second floor. What's your move-in window, and any pets I should note?

Prospect Next month, and one cat.

Ashley Cats are welcome with a deposit. I can hold Tuesday at 5:30 for a tour and text you the confirmation right now.

Tour booked · Tue 5:30 PM
Confirmation and reminder texted
Lead captured with criteria

Run your own on the live agent: (325) 308-1925. Transcripts abridged, property details are example data.

Configuration

Two lines or one. Your choice.

Run Maya and Ashley on two dedicated lines, or merge them into one agent on your main number. Same platform. Same price. We build it around how your phones already work.

Your phone setup

Two dedicated lines, or one agent on your main number handling both. Same system either way.

Your agent names

Maya and Ashley are our names. Rename them to match your brand, and callers will never know the difference.

Your vendors, your order

Your list, your priority per property and per trade, your budget ceilings before a vendor needs your sign-off.

Your rules and hours

What counts as urgent, what waits until morning, when to transfer to a person, your hours and holiday closures.

We configure it around how you already operate, in a working session with you. You don't fill out a settings page.

We ask how your line runs today, who your vendors are, what you want the agent to never touch, and then we build it that way. You get the dashboard to change your mind later.

Why Rentive

Answering the call is the easy part. Resolving it is the job.

Plenty of things can answer a phone now. Far fewer carry it all the way: troubleshoot with the tenant, open the ticket, and text your vendors one by one until someone accepts. A message-taking service does the first step and hands the rest back to you.

Capability

Answering service

Rentive

Answers every call 24/7

Troubleshoots the issue with the tenant

Opens a structured maintenance ticket

Texts your vendors until one accepts

Escalates to the next vendor on a 15-minute timeout

Tells the tenant who is coming, and when

Reaches you only after every vendor has passed

See the full comparison

Actual vendor SMS format

Vendors get everything they need to say yes, immediately.

No phone tag, no missing details. One text with scope, budget, tenant contact, and a reply code. Reply YES and the job is theirs; reply NO and the next vendor gets it automatically.

11:18 PMBluewater Plumbing

[Rentive] Job RNT-4821

Property: Sunset Ridge Apartments

Unit: 101

Issue: Kitchen sink leak, shutoff attempted, leak persists

Urgency: URGENT

Budget: up to $500

Tenant: James Mitchell (512-555-1001)

Reply YES 4821 to accept, NO 4821 to decline.

YES 4821

NO 4821

Maya pushes the work order into your PMS too. Rentvine is live today; Buildium, AppFolio, and others are on the roadmap.

Pricing

One price. Both agents.

Maya, Ashley, or both on one line. The platform price does not change.

Standard price

$199/mo + $3.00/unit/mo

$349/mo minimum. At 100 doors that is about 16¢ per door per day, and it stays flat on the nights when calls spike.

Call the live agent See full pricing

No setup fees · No per-call charges · Cancel anytime

FAQ

Common questions

What property managers ask before they hand us the phone.

Yes. Call (325) 308-1925 right now. That is Maya, the maintenance agent, answering live, not a recording and not a sales line. Describe a test maintenance issue and listen to her triage it, walk you through a fix, and start a vendor dispatch. Ashley runs on the same platform, and we will demo her live on a walkthrough.

Only if you want them. The default is a dedicated number per line, because a tenant reporting a leak and a prospect asking about a listing are different conversations. If you would rather run one number, we combine both skill sets into a single agent and it handles whatever comes in. Same platform, same price, whichever way you set it up.

The life-safety screen runs before anything else on every call, on both lines. The agent immediately tells the caller to hang up and call 911. No ticket, no dispatch, no triage. Nothing should delay a 911 call.

$199 a month plus $3.00 per unit, with a $349 a month minimum. That covers both agents. A 100-unit portfolio is $499 a month, about 16¢ per door per day. Flat per door, so it does not climb on the nights calls spike. No setup fees, no per-call charges. The AI tools that also dispatch a vendor on their own tend to run closer to $6 per unit on an annual contract, so at 100 doors Rentive comes in lower and stays month to month.

Get started

Talk to Maya first. Then hand her your line.

Call Maya and put her through a real maintenance call. When you are ready, book a 20-minute walkthrough and we will set both agents up around your properties, your vendors, and your rules.

Call Maya: (325) 308-1925

The operating layer for property management.

Every property management call answered, and acted on. 24/7.

Your phone doesn't stop working after 5pm. You just stop answering.

Your calls are not all the same. Your AI should not be either.

She does not just take a message. She books the vendor.

Makes the tenant actually try the fix

Texts your vendors, one at a time

Confirms back, and flags you only when it matters

The Saturday call that used to become someone else's tenant.

Quotes only real availability

Books the tour

Captures the lead either way