Terms of Service

1. Agreement to Terms

By accessing or using the Rentive AI platform (“Service”), you agree to be bound by these Terms of Service (“Terms”). If you do not agree, do not use the Service. These Terms apply to property management companies (“PMCs”) and their authorized staff who access the Rentive AI dashboard and voice AI services.

2. Service Description

Rentive AI provides a 24/7 voice AI maintenance platform that handles inbound tenant phone calls on behalf of PMCs. The Service includes:

• AI-powered voice agent that answers maintenance calls, performs issue triage, and routes requests
• Automated vendor dispatch via SMS notification cascade
• Dashboard access including Activity Feed, Configuration management, and Knowledge Base editor
• Call recordings, transcripts, and AI-generated maintenance summaries
• Knowledge Base semantic search to provide tenants with property-specific answers

3. Emergency Situations — Critical Safety Notice

4. Billing and Payment

4a. Pricing

The Service is billed on a monthly basis using the following structure:

• Platform fee: $4.99 per month
• Per-unit fee: $1.00 per unit per month

Example: a PMC managing 100 units pays $4.99 + $100.00 = $104.99 per month.

4b. Billing cycle

Fees are charged monthly in advance on the anniversary of your subscription start date. Unit counts used for billing are based on the number of active units configured in your account at the time of billing.

4c. Price changes

We reserve the right to change pricing with at least 30 days' written notice sent to your account email address. Continued use of the Service after the effective date of a price change constitutes your acceptance of the new pricing.

5. Acceptable Use

You agree not to use the Service to:

• Violate any applicable local, state, federal, or international law or regulation
• Collect or store personal information about individuals without their knowledge or consent in violation of applicable privacy law
• Attempt to reverse engineer, decompile, or extract the source code or AI models underlying the Service
• Impersonate another person or entity or misrepresent your affiliation
• Interfere with or disrupt the integrity or performance of the Service or its infrastructure
• Use the Service for any purpose other than managing your own property portfolio

We reserve the right to suspend or terminate access for any violation of these acceptable use provisions.

6. PMC Responsibilities

As a PMC using the Service, you are responsible for:

• Ensuring your tenants are informed that calls may be answered by an AI agent and may be recorded
• Obtaining any consents required by applicable law (including call recording consent laws) before routing tenant calls through the Service
• Maintaining accurate property, unit, tenant, and vendor information in your dashboard configuration
• Reviewing AI-generated maintenance tickets and vendor dispatch records in a timely manner
• Maintaining your own emergency response procedures and communicating them to tenants independently of the Service

7. Intellectual Property

The Rentive AI platform, including its software, AI models, visual design, and documentation, is owned by Rentive AI and protected by applicable intellectual property laws. These Terms do not grant you any ownership interest in the Service.

You retain ownership of your data — including your PMC configuration, Knowledge Base entries, call transcripts, and maintenance records. You grant us a limited license to process that data solely to provide and improve the Service.

8. Termination

Either party may terminate the Service at any time with 30 days' written notice sent to the other party's contact email on file.

We may suspend or terminate your access immediately without notice if you breach these Terms, fail to pay fees when due, or engage in conduct that we reasonably believe poses a security or legal risk.

Upon termination, your access to the dashboard and voice AI service will cease. Your data will be retained for 90 days after termination and then deleted, unless you request an earlier export or deletion, or applicable law requires otherwise.

9. Disclaimer of Warranties

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR THAT DEFECTS WILL BE CORRECTED. AI-GENERATED CONTENT, INCLUDING MAINTENANCE SUMMARIES AND TRANSCRIPTS, MAY CONTAIN ERRORS AND SHOULD BE REVIEWED BY A HUMAN BEFORE ACTING ON THEM.

10. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL RENTIVE AI BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUE, WHETHER INCURRED DIRECTLY OR INDIRECTLY, OR ANY LOSS OF DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR RELATED TO YOUR USE OF OR INABILITY TO USE THE SERVICE.

OUR TOTAL LIABILITY TO YOU FOR ANY CLAIMS ARISING UNDER THESE TERMS SHALL NOT EXCEED THE GREATER OF (A) THE TOTAL FEES PAID BY YOU IN THE THREE MONTHS PRECEDING THE CLAIM, OR (B) $100 USD.

11. Governing Law and Disputes

These Terms are governed by and construed in accordance with the laws of the State of Delaware, without regard to its conflict of law provisions.

Any dispute arising from or relating to these Terms or the Service shall be resolved by binding arbitration administered under the rules of a mutually agreed arbitration body, except that either party may seek injunctive or other equitable relief in a court of competent jurisdiction.

12. Changes to These Terms

We may update these Terms from time to time. When we do, we will revise the “Last updated” date at the top of this page and, for material changes, notify you by email at least 14 days before the change takes effect. Continued use of the Service after the effective date constitutes your acceptance of the updated Terms.

13. Contact Us

Questions about these Terms should be directed to: